VM2020 Solutions (“VM2020”) respects the privacy of our customers, visitors and users of our websites (“you”) and are committed to maintaining the privacy and confidentiality of personal information we collect. By using our products and/or services, and our websites, including without limitation www.vm2020.com, and www.vm2020.net (the “Websites”), you accept the practices described in this Privacy Policy. To make this Privacy Policy easier to read, the Website and our related services are referred to as the “Services”.
For the purpose of applicable data protection laws including the EU General Data Protection Regulation, where it applies, any VM2020 group entity that you contact, or with which you contract, is the “controller” of your personal information. You can address any queries you may have about VM2020’s use of personal information to privacy@vm2020.com.
Users of our Websites and App
This section applies to you if you visit our Websites.
Information you provide when you visit our Websites as a prospective or current VM2020 customer or partner
Our Websites will allow you to contact us, request a free trial or demo, and join our mailing list. When you contact us through our Websites, we will collect limited personal information about you, such as your name, company name, address, phone number, email address, demographic information and how you came to our Websites. We will use this information:
• to review and respond to any query you submit to us;
• to provide you with a free trial or demonstration of the Services;
• when requested, to add you to our mailing list and contact you periodically with information about products and services offered by VM2020 (see “Communications” section below)
• to comply with obligations that we are subject to under applicable laws, and to enforce and protect our rights.
If you request a free trial or demonstration of the Services, or submit a query to us, our legal basis for processing your personal information is that it is necessary for our legitimate interests in conducting and developing our business and meeting and anticipating the requirements of our current and prospective customers.
Information you provide through public forums We may provide bulletin boards, blogs, user-editable documents or chat rooms on our Websites. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums. You should exercise caution when deciding to disclose your personal information. Each participant’s opinion expressed is his or her own and should not be considered as reflecting the opinion of VM2020. We will use the information we collect through these public forums:
• to review and respond to queries;
• to monitor, review and improve the Services.
Our legal basis for processing personal information that we gather through public forums is that it is necessary for our legitimate interests in conducting and developing our business and meeting and anticipating the requirements of our customers.
Information we collect about how you navigate our Websites
We also use commonly-used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate our Websites (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on our Websites (such as the web pages viewed and the links clicked).
We use Web Site Navigational Information to operate and improve our Websites. We may also use Web Site Navigational Information in combination with visitor information to provide personalized information about VM2020.
Cookies
We may use “cookies” to make interactions with our Websites easier and more meaningful. When you visit our Websites, our servers may send a “cookie” to your computer. Standing alone, “cookies” do not personally identify you; they merely recognize the device you are using to connect with the Websites by means of your web browser. Unless you choose to identify yourself to us, either by responding to a promotional offer, creating a login, or filling out a web form (such as a “Contact Me” or a “14 Day Free Trial” web form), you remain anonymous to us.
There are two types of “cookies”: session-based and persistent-based. Session “cookies” exist only during one session; that is, they are erased from your computer when you close your browser software or turn off your computer. Persistent “cookies” remain stored on your computer after you close your browser or turn off your computer.
We use persistent “cookies” that only we can read and use to identify devices (and visitors) that have previously visited our Websites. We may use information from session and persistent “cookies” in combination with visitors’ information to provide you with more relevant information about VM2020 and our products and services.
We also use Google Analytics and other tools to track usage of our Websites. See the “Analytics Providers” section below for more information.
IP Addresses
When you visit our Websites, we collect your IP address to track and aggregate non-personally identifiable information. For example, we use IP addresses to monitor the regions from which visitors navigate our Websites and to direct queries to the most appropriate VM2020 personnel. If you are a prospective or current VM2020 customer, your IP address will also be stored in association with your record to make certain functions available to you, including your access to Portals.
Responding to Do Not Track Signals
Our Services do not have the capability to respond to “Do Not Track” signals received from various webbrowsers.
Contacts from events and offline activities
Information you provide when you attend an event, or contact us offline
We may collect personal information about you if you attend an event that we arrange or are represented at, or if you contact us otherwise than through our Websites (for example by post, or telephone). We will collect limited personal information about you, such as your name, company name, address, phone number, email address and demographic information. We will use this information:
• to review and respond to any query you submit to us;
• to provide you with a free trial or demonstration of the Services;
• when requested, to add you to our mailing list and contact you periodically with information about products and services offered by VM2020 (see “Communications” section below)
• to comply with obligations that we are subject to under applicable laws,and to enforce and protect our rights.
Our legal basis for processing your personal information is that it is necessary for our legitimate interests in conducting and developing our business and meeting and anticipating the requirements of our current and prospective customers.
Customer Privacy Policy
This section, and the “Cookies” section above, applies to you if you are a VM2020 customer, or an employee of a VM2020 customer.
Information We Collect
The information we learn from our customers helps us personalize and continually improve our Services. We collect information as follows.
Support Data
We collect data from whoever runs our software. Such data includes, among other things, our licensing information, version information (VM2020 and vSphere), and environment statistics (number of virtual machines, number of replicated virtual machines, number of VPGs, etc.). The information set forth in this section shall be referred to as the “Collected Data.”
Collected Data is used by our support team for improving the support provided to customers. For example: if we find a bug in a certain version of our software, we may use the Collected Data to contact customers who are running such version with a proposed bug-fix.
Business Contact Information
If you contact us other than through our Websites to request or enquire about support services, we will collect limited personal information about you, such as your name, telephone number, company name and email address. We will use this information:
• to provide any support services you request;
• to monitor and improve our services.
Our legal basis for processing personal information that we gather when you contact us for support is that it is necessary for our legitimate interests in conducting and developing our business and meeting and anticipating the requirements of our customers.
Mobile Device Information
We collect certain non-personally identifiable information that your mobile device sends when you use our Services, including device model and the operating system of your device.
Third Parties
Services Providers
We may engage third-party services providers, such as hosting service providers and data centers, to work with us to administer and provide the Services. These third-party services providers have access to your information only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your information for any other purpose.
Analytics Providers
From time-to-time, we engage third parties to track and analyze non-personally identifiable usage and volume statistical information from individuals who visit our Websites or use the Services. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after we receive it. This Privacy Policy does not cover the use of third party “cookies.”
For example, we utilize Google Analytics, a service provided by Google, Inc., that we use to gather information about how users engage with our Website, Services or App. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. If you want to opt-out of the collection of information by Google Analytics on our Websites, please visit https://tools.google.com/dlpage/gaoptout. If you wish to opt out of the collection of information by Google Analytics on our App or Services, please change the settings in the ‘about’ section of VM2020 Mobile or ZVR, respectively.
General
Applicability
This Privacy Policy covers the information handling practices of our Services. Our Services may contain links to other websites and services that are owned or operated by third parties (each, a “Third-Party Service”). Any information that you provide on or to a Third-Party Service or that is collected by a Third-Party Service is provided directly to the owner or operator of the Third-Party Service and is subject to the owner’s or operator’s privacy policy. We are not responsible for the security, information practices or the content of any Third- Party Service. To protect your information, we encourage you to review the privacy policies of all Third-Party Services you access to understand their information practices.
Disclosure of Collected Information
We may disclose the personal information we hold about you to limited classes of third parties, including:
• VM2020 group companies;
• subcontractors, service providers and other agents (for example, providers of CRM and business administration systems) in connection with the provision of the Services to you;
• third party companies in connection with a prospective or actual sale,merger, transfer or other organization of all or parts of our business;
• professional advisors such as attorneys, accountants, auditors, financial and other professionals;
• regulatory authorities, including tax authorities;
• law enforcement agencies, courts or other relevant tribunals.
Analyzing Business Leads
We use the personal information we collect through our Websites and through offline activities (including contact made with VM2020 entities) to offer personalized services and content. We may store this information using solutions offered by third-party service providers, however these service providers will not be permitted to use the personal information for their own purposes. This personal information may be shared between VM2020 entities.
Communications
By signing up to receive communications from VM2020, you understand that we may send you communications or data from our Websites regarding the Services from time to time through the general operation of the Services, including but not limited to: (i) notices about your use of our Services, including any notices concerning violations of use; (ii) updates; and (iii) promotional information and materials regarding VM2020’s products and services. Where required by applicable law, we will send you an email asking you to confirm that you wish to receive promotional information from us. We give you the opportunity to opt-out of receiving promotional communications from us by following the opt-out instructions provided in the message you receive, or by visiting the Subscription Center.
Information Security
We strive to maintain the reliability, accuracy, completeness and currency of personal and customer information that we collect and to protect the privacy and security of our customers and visitors.
We implement industry-standard security measures in our servers and databases designed to prevent the loss, misuse, unauthorized access, disclosure, alteration or destruction of the information we collect, including encryption, firewalls, password protection, and access controls.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. It is important for you to protect against unauthorized access to your password and to your computer.
We restrict access to the information we collect to our employees, contractors and agents who need to know that information in order to process it for us, and who are subject to confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
Although we make good faith efforts to store the information collected by us in a secure operating environment that is not available to the public, we cannot guarantee absolute security or against any loss, misuse, unauthorized disclosure, alteration or destruction of data. You understand and agree that all information collected by us as provided herein is at your own risk and is subject to the provisions of this Privacy Policy.
If you have any questions about the security of VM2020’s services or the Websites, please contact us at privacy@vm2020.com.
Data Integrity and Storage
We keep your personal information only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements. We take reasonable steps to ensure that data is reliable for its intended use, accurate, complete, and current.
Modifying your Information
You can modify the personal information associated with you such as your name, email address, postal address or phone number by resubmitting the VM2020 Site Preparation Document available from our Contact Us option. If you want us to delete your personal information, please contact us at privacy@vm2020.com with your request. Where required by law, we will take steps to delete your information as soon as we can, but some information may remain in archived/backup copies for our records (for example to ensure that we do not contact you if you have told us not to) or as otherwise required by law.
International Users
VM2020 operates internationally and, as such, may process your personal information using data centers outside your country of residence, including outside the EEA. Where your personal information is transferred internationally, we will ensure that such transfers take place in accordance with applicable data protection laws. If you would like more information about how your personal information may be transferred, please contact us at privacy@vm2020.com. By submitting your personal information through the Websites and as part of our Services, you acknowledge that we collect, use, transfer, and disclose your personally identifiable information as described in this Privacy Policy.
Changes to this Privacy Policy
From time to time, we may update this Privacy Policy, and your continued use of our Services will signify agreement to such changes. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). You agree to accept posting of a revised Privacy Policy electronically on our portal as actual notice to you [and, where we judge the changes to be sufficiently significant, you agree we may email you to notify you]. We encourage you to periodically check back and review this Privacy Policy.
Rights You May Have
You may have certain rights in relation to personal information we collect about you. These rights do not necessarily apply to all users of our Services or visitors to our Websites. These include the right to request access to your personal information, to request that it is erased, that its processing is restricted, or that any inaccurate personal information is rectified. You may also have the right to object to the processing of your personal information, or in some circumstances to obtain a copy of the personal information in machine readable format. Any such request should be submitted in writing to privacy@vm2020.com or through the Subscription Center. You also have the right to complain about the use of your personal information to supervisory authorities with oversight over applicable data protection laws.
Contact Us
If you would like to contact us regarding the use of your personal information, the types of third parties to whom we disclose such information or ways in which you may be able to limit the use and disclosure of such information, please send an email to privacy@vm2020.com detailing your request.
